Support Center

How can we help?

We're here to help you get the most out of your training. Reach out anytime.

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Contact Support

We typically respond within 24–48 hours, Monday through Friday.

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How Boxing Fitness AI Works

1

Record your session

Use the in-app camera to record 10–60 seconds of your boxing training — shadowboxing, bag work, or pad work all work great.

2

AI analyzes your technique

Our AI reviews your guard, footwork, mechanics, and stance by analyzing key frames from your video.

3

Get detailed feedback

Receive a score breakdown and personalized coaching feedback within seconds, referencing specific moments in your video.

4

Track your progress

Compare sessions over time to see how your technique improves with each training.

Frequently Asked Questions

Why is my video stuck on "Processing"?
Analysis usually takes 10–30 seconds. If your session stays in "Processing" for more than 2 minutes, try closing and reopening the app. If the problem persists, contact us at ihoaiprolabs@gmail.com with your session details.
My video upload failed. What should I do?
Videos must be under 45 MB. If your video is larger, try recording a shorter clip (30 seconds or less works best). Also make sure you have a stable internet connection before uploading. If the issue continues, please contact support.
The AI feedback doesn't seem accurate. Why?
For best results: record in a well-lit environment, make sure your full body is visible in frame, and avoid extreme camera angles. The AI works best with clear, front-facing or side-facing footage of your training. Confidence scores marked "Low" indicate the video quality may not have been sufficient for a full analysis.
How do I cancel my subscription?
Subscriptions are managed by Apple. To cancel, go to your iPhone's Settings → [Your Name] → Subscriptions, find Boxing Fitness AI, and tap "Cancel Subscription." You must cancel at least 24 hours before your renewal date to avoid being charged. We do not process refunds directly — please contact Apple Support for refund requests.
How do I delete my account and data?
To request account deletion, email us at ihoaiprolabs@gmail.com with the subject "Account Deletion Request" and the email address associated with your account. We will delete your account and all associated data within 30 days of your verified request.
Is my training video stored or shared?
Your videos are stored securely in your private account. To perform the AI analysis, key frames are sent to Anthropic's Claude AI for processing — they are not retained or used for training by Anthropic. We never share your videos publicly or with third parties for advertising. See our Privacy Policy for full details.
What boxing styles or activities does the app support?
Boxing Fitness AI is optimized for boxing technique analysis, including shadowboxing, heavy bag work, and pad work. The AI evaluates guard, footwork, body mechanics, and stance. Other combat sports or activities may produce lower-confidence results.
The app is not available in my country. Why?
App Store availability is managed through Apple's distribution settings. If the app is not available in your region, contact us at ihoaiprolabs@gmail.com and we'll look into expanding availability.

Legal

For questions about our data practices or your legal rights, please review our documents below or contact us directly.